Software Mechanics is doing business under the brand name “ZeppMedia” for all its clients and employees an hereafter would be referred as “ZeppMedia” for the rest of the document.

Introduction

Zeppmedia, an International Digital Agency, excels in delivering custom digital marketing solutions, including website and application development, SEO, social media management, and branding solutions. This detailed policy outlines our structured approach to handling refunds and cancellations, ensuring clarity and fairness in our engagements with clients and users of our proprietary applications.

Comprehensive Terms

1. Detailed Service Agreement

Each project undertaken by Zeppmedia is governed by a meticulously drafted service agreement. This contract delineates the scope of work, service delivery timelines, payment schedules, and specific terms for cancellation tailored to meet the unique needs of each project.

2. Elaborate Refund Policy

• Non-refundable Services: Due to the tailored nature of our digital marketing and development services, we cannot offer refunds once a project has commenced or after the delivery of services.
• Initial Deposits: To secure the necessary resources and initiate project development, initial deposits are required. These deposits are non-refundable as they cover the preliminary costs incurred by Zeppmedia in the project’s early stages.
• Conditions for Consideration: In exceptional circumstances where Zeppmedia is unable to fulfill the service agreement as initially agreed, we will engage in a thorough review process to determine the eligibility for a partial or full refund, assessed on a case-by-case basis.

3. Cancellation Policy with Nuances

• Client-Initiated Cancellations: We understand that business needs can change. Clients may cancel their service agreement subject to the specific terms outlined in their contract. This includes adhering to any required notice periods and understanding that cancellation fees may apply based on the project stage at the point of cancellation.
• Zeppmedia’s Rights to Cancel: Under certain conditions, such as a breach of contract terms by the client or failure to meet payment obligations, Zeppmedia reserves the right to terminate the service agreement. Such rights will be executed with professionalism and in accordance with the contractual terms.

4. Application-Specific Terms

• Unique Terms for Each Application: Applications developed and marketed by Zeppmedia may be subject to their unique refund and cancellation policies, reflecting the specific nature and usage terms of each product. These policies will be:

  • Transparently Communicated: At the point of purchase or subscription, users will be informed of any product-specific refund and cancellation policies.
  • Consideration of Usage: Policies will take into account whether the product is subscription-based, one-time purchase, or utilizes in-app purchases, providing clear guidelines on refunds and cancellations.

5. Project Postponement and Adjustments

• Projects may be postponed upon mutual agreement between Zeppmedia and the client. We aim to accommodate client needs while ensuring that postponements do not unduly affect the project delivery timeline or incur unreasonable costs.

6. Prepaid Services and Refund Eligibility

• Services prepaid but not yet commenced may be eligible for a refund, minus any transaction fees or expenses already incurred by Zeppmedia in preparation for the project. This consideration is made with a commitment to fairness and transparency.

7. Dynamic Policy Updates

• Zeppmedia reserves the right to modify this Refund and Cancellation Policy to reflect changes in our operational practices or in response to regulatory updates. Clients and users will be notified of any significant changes through our website or via direct communication.

8. Contact for Inquiries

• For detailed inquiries regarding this policy or to discuss a specific refund or cancellation request, please reach out to us directly at [email protected]. Our dedicated team is committed to providing support and addressing your concerns with professionalism and promptness.